WhatsApp Business for Retail Ecommerce

Retail & eCommerce

Send order updates, recover abandoned carts, and run promotions to exactly the right customer segments -- not everyone.

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One-click rent templates, sequences, and AI agents tailored for WhatsApp Business for Retail Ecommerce.

Why WhatsApp fits this business

For Retail & eCommerce, catching customers where they spend their time is the key to conversion.

WaveChat provides the tools you need to send order updates, manage returns, and run promotions over WhatsApp.

Automate abandoned cart recovery, route support tickets to agents, and follow up with personalized product recommendations.

The problems you will recognise

Abandoned carts mean lost revenue

Customers get distracted at checkout and never see your email reminder.

Where is my order?

Half your support tickets are just customers asking for tracking updates.

Promotions get buried

Your flash sale email lands in the Promotions tab and is never seen.

Returns are a friction point

Customers get frustrated trying to find your return policy hidden on the website.

Workflows worth setting up

Instant answers to the standard questions

A template sent the moment an enquiry lands.

Utility templateDocument

Handover with context

People wanting detail route to an agent with the conversation already in front of them, so nothing is asked twice.

Shared inbox

Follow-up on quiet enquiries

Two days of silence triggers one polite chase, stopping the moment they reply.

Follow-upsText

Important reminders

Utility messages before due dates. Expected, so they do not damage your quality rating.

Utility template

Broadcast for schedule changes

One message to a segment rather than a call chain.

BulkUtility template

Message wording you can copy

Order Confirmation

Hi {{name}}, thanks for your order! Your order #{{order}} is confirmed and we're getting it ready to ship.

Abandoned Cart

Hi {{name}}, you left something great in your cart! Complete your purchase now and get 10% off with code {{code}}.

Shipping Update

Hi {{name}}, great news! Your order #{{order}} has shipped. Track your package here: {{link}}

Product Review

Hi {{name}}, how are you liking your new {{item}}? Reply with a rating from 1 to 5 to help us out!

Flash Sale

Hi {{name}}, our 24-hour flash sale starts NOW! Grab up to 50% off storewide: {{link}}

Variables in double braces are replaced per recipient. These need Meta approval before sending outside an open conversation.

Features that matter most here

Shared Inbox

Leads CRM

Follow-ups

Automations

Common questions

Can we handle hundreds of enquiries a week?

Yes, and this is the clearest case for automation. The repetitive questions answer themselves and agents handle the ones that need a person.

Is WhatsApp suitable for talking to our customers?

It is usually the channel they most reliably read.

What about different segments?

Segment contacts and message only the relevant group. Broadcasting everything to everybody is what causes opt-outs.

Other industries

Professional Services

For Professional Services, client communication is your primary deliverable.

Government Services

For Government Services, accessibility and timely information dissemination are public duties.

Hotels & Resorts

For Hotels, guest satisfaction depends on fast, frictionless communication.

Legal Firms

For Legal Firms, secure, recorded, and timely communication is a professional obligation.

Start free while it is still free

WaveChat is free for our first 100,000 businesses. No send fee, no card, no sales call.