WhatsApp Business for Hotels Resorts

Hotels & Resorts

Handle reservations, send pre-arrival welcome messages, and respond to in-stay guest requests -- all from one shared inbox.

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One-click rent templates, sequences, and AI agents tailored for WhatsApp Business for Hotels Resorts.

Why WhatsApp fits this business

For Hotels, guest satisfaction depends on fast, frictionless communication.

WaveChat provides the tools you need to manage room service, send welcome messages, and handle requests securely over WhatsApp.

Automate booking confirmations, route requests to housekeeping, and follow up with loyalty offers.

The problems you will recognise

Check-in queues frustrate guests

Front desk staff spend hours answering basic questions instead of welcoming guests.

In-room requests take too long

Guests wait for room service because the phone lines are busy.

Pre-arrival upselling fails

Offers for spa treatments and airport transfers sit unread in email inboxes.

Loyalty drops off

Guests don't return because post-stay engagement is limited to generic newsletters.

Workflows worth setting up

Instant answers to the standard questions

A template sent the moment an enquiry lands.

Utility templateDocument

Handover with context

People wanting detail route to an agent with the conversation already in front of them, so nothing is asked twice.

Shared inbox

Follow-up on quiet enquiries

Two days of silence triggers one polite chase, stopping the moment they reply.

Follow-upsText

Important reminders

Utility messages before due dates. Expected, so they do not damage your quality rating.

Utility template

Broadcast for schedule changes

One message to a segment rather than a call chain.

BulkUtility template

Message wording you can copy

Reservation Confirmed

Hi {{name}}, we're excited to host you! Your reservation for {{dates}} is confirmed. See you soon!

Pre-arrival Upgrade

Hi {{name}}, upgrade to an ocean-view room for just $20/night. Reply 'UPGRADE' to claim this exclusive offer.

Digital Key

Hi {{name}}, your room is ready! Use this link to access your digital room key and bypass the front desk: {{link}}

Dining Reservation

Hi {{name}}, our on-site restaurant gets busy. Would you like to reserve a table for dinner tonight?

Checkout Survey

Hi {{name}}, we hope you enjoyed your stay. Could you spare a minute to rate your experience out of 5?

Variables in double braces are replaced per recipient. These need Meta approval before sending outside an open conversation.

Features that matter most here

Shared Inbox

Leads CRM

Follow-ups

Automations

Common questions

Can we handle hundreds of enquiries a week?

Yes, and this is the clearest case for automation. The repetitive questions answer themselves and agents handle the ones that need a person.

Is WhatsApp suitable for talking to our customers?

It is usually the channel they most reliably read.

What about different segments?

Segment contacts and message only the relevant group. Broadcasting everything to everybody is what causes opt-outs.

Other industries

Automotive

For Automotive dealerships, moving inventory requires relentless and immediate follow-up.

Logistics & Transportation

For Logistics, real-time updates are the only way to keep customers happy and drivers on schedule.

Insurance

For Insurance providers, fast claims processing and renewals drive customer retention.

B2B Sales Teams

For B2B Sales, reaching decision-makers quickly is the core of your revenue engine.

Start free while it is still free

WaveChat is free for our first 100,000 businesses. No send fee, no card, no sales call.