Audio Messages
Personal Voice Notes
Sometimes it's easier to just speak. Send native voice messages instantly.
One-click rent templates, sequences, and AI agents tailored for Audio Messages.
Overview
Voice notes strike the perfect balance between the convenience of text and the intimacy of a phone call. They allow you to convey tone, empathy, and nuance.
WaveChat allows agents to record voice notes directly from their browser, treating them as first-class citizens alongside text.
When to use it
De-escalating a frustrated customer where tone matters
Explaining a nuanced topic that would require a wall of text
Adding a premium, concierge feel to high-ticket sales
When your customer sends a voice note first
Limits and rules
- Maximum audio file size is 16MB
- Supported formats include AAC, MP4, AMR, and OGG
- Avoid sending voice notes as the very first interaction with a cold lead
Examples that work
The empathetic apology
If an order is delayed, a sincere 20-second voice apology goes infinitely further than a canned text template.
The complex explanation
Rather than typing out a multi-step legal or medical explanation, explain it naturally via voice.
Common questions
Can WaveChat transcribe incoming voice notes?
Yes, our AI agents can transcribe incoming audio to text, so your team doesn't have to listen to a 3-minute rambling message.
Are voice notes considered templates?
No, audio files can only be sent as free-form messages within an active 24-hour conversation window.
Do customers actually like receiving voice notes from businesses?
In high-trust industries like coaching, real estate, and luxury goods, customers vastly prefer the personal touch of a voice note.
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