Poll Messages
Interactive WhatsApp Polls
Ask questions and get immediate, structured feedback from your audience.
One-click rent templates, sequences, and AI agents tailored for Poll Messages.
Overview
Polls drastically reduce the friction of getting a reply. Instead of typing out an answer, a customer simply taps their choice. It is the ultimate tool for rapid data collection.
In WaveChat, poll responses can automatically trigger downstream workflows-like updating a CRM field or firing off a specific follow-up message.
When to use it
Surveying customers on their preferred meeting time
Collecting quick post-purchase NPS or CSAT scores
Segmenting a broadcast list by asking about their interests
Confirming attendance for an upcoming webinar or event
Limits and rules
- A poll can have between 2 and 12 distinct options
- You can configure whether users are allowed multiple votes or restricted to a single choice
- Polls cannot be used as proactive outbound templates (yet)
Examples that work
The meeting scheduler
Instead of back-and-forth texts, send a poll: 'Which time works best tomorrow?' with 3 time slots. One tap confirms the meeting.
The instant CSAT survey
After closing a ticket, send a poll asking 'How did we do?' with options ranging from Excellent to Poor.
Common questions
Can I see exactly who voted for what?
Yes, WaveChat tracks every individual vote and logs it to the specific contact's timeline.
Can a user change their vote?
Yes, WhatsApp natively allows users to change their vote, and WaveChat will update the CRM data in real-time.
Do polls work in WhatsApp Groups?
Yes, polls are incredibly effective in group chats for making collective decisions quickly.
Start sending poll messages today
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