Actionable Insights & Reports
Understand your team's performance, campaign ROI, and customer satisfaction at a glance.
What it does
You cannot improve what you do not measure. Without analytics, you are blind to whether your team is overwhelmed or if your campaigns are actually driving revenue.
WaveChat's reporting engine aggregates millions of data points into beautifully visual, instantly understandable dashboards.
From granular agent-level response times to macro-level pipeline revenue forecasts, you get the absolute truth about your business.
What you get
SLA & Performance Metrics
Track First Response Time (FRT), Resolution Time, and CSAT scores to ensure your support meets enterprise standards.
Campaign ROI Tracking
Visualize exactly how many broadcast messages converted into replies, meetings booked, or closed-won deals.
Custom Dashboards
Pin the specific charts and metrics that matter most to your KPIs onto a personalized, drag-and-drop dashboard.
Scheduled Data Exports
Configure automated emails that send a PDF or CSV report to stakeholders every Monday morning at 8 AM.
Who uses it
A VP of Support
They monitor the live SLA dashboard to instantly identify if the queue is backing up and allocate more agents.
A Head of Growth
They analyze the open and reply rates of different WhatsApp campaigns to A/B test their messaging strategy.
A Sales Director
They review the Pipeline Velocity report to see where deals are getting stuck and coach their reps accordingly.
Common questions
Is data updated in real-time?
Can I export the raw data to my BI tool?
Can I measure individual agent performance?
Start free while it is still free
WaveChat is free for our first 100,000 businesses. No send fee, no card, no sales call.
Register freeSee pricing