Document Messages
Secure Document Sharing
Send invoices, tickets, and contracts directly to your customers' pockets.
One-click rent templates, sequences, and AI agents tailored for Document Messages.
Overview
Documents move business forward. Delivering paperwork via WhatsApp guarantees it gets seen immediately, bypassing crowded email inboxes and spam filters.
WaveChat tracks document delivery and links files permanently to the lead's timeline, so you always know exactly which version of a contract was sent.
When to use it
Sending digital tickets or boarding passes
Delivering PDF invoices and payment receipts
Sharing comprehensive product brochures or catalogs
Sending NDA or contract drafts for review
Limits and rules
- WhatsApp supports massive file sizes up to 100MB for documents
- You can send PDF, DOCX, XLSX, PPTX, and standard plain text files
- Always include a filename so the user knows what they are downloading
Examples that work
The instant invoice
Trigger a PDF invoice to be sent via WhatsApp the moment a deal is moved to 'Closed Won' in your pipeline.
The onboarding packet
Send a welcome PDF outlining next steps immediately after a new client signs up.
Common questions
Is sending documents over WhatsApp secure?
Yes, all documents sent through the WhatsApp Cloud API are end-to-end encrypted during transit.
Can I send documents as an outbound template?
Yes, Meta allows you to attach PDF documents to approved message templates for proactive outreach.
What happens if a customer replies with a document?
Incoming documents are securely stored in WaveChat and can be downloaded directly from the shared inbox.
Start sending document messages today
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