Location Messages
Pinpoint Location Sharing
Guide customers to your store or track deliveries in real-time.
One-click rent templates, sequences, and AI agents tailored for Location Messages.
Overview
Location messages remove the friction of copy-pasting addresses. With one tap, your customer is instantly routed to you via their preferred navigation app.
WaveChat allows you to configure predefined static locations (like your retail branches) so agents can drop a pin into the chat with a single click.
When to use it
Directing a customer to your physical storefront or office
Sharing the exact meeting point for an event or tour
Dispatching field service agents to a customer's coordinates
Requesting the customer's location for delivery routing
Limits and rules
- You must provide exact latitude and longitude coordinates
- You can optionally include a location name and address string
- Live location tracking requires the user's explicit opt-in on their device
Examples that work
The seamless check-in
Send a location pin along with a booking confirmation so the customer has the address ready for their commute.
The service dispatch
Ask a stranded customer to share their location pin so you can dispatch roadside assistance accurately.
Common questions
Do location messages open in Google Maps?
When a user taps a location message, it opens natively in their phone's default mapping application (Google Maps, Apple Maps, or Waze).
Can I use location in a template message?
Yes, Meta supports location headers in template messages, perfect for appointment reminders.
Does WaveChat support live location tracking?
WaveChat can receive live location updates if the customer initiates sharing, which is excellent for delivery tracking.
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