Unified People Profiles
A 360-degree view of your contacts. Seamlessly tied to every conversation, deal, and campaign.
What it does
Contacts are the foundation of your database. While a lead represents a temporary opportunity, a contact represents the human being you are building a long-term relationship with.
WaveChat aggregates every single touchpoint-every WhatsApp message, every marketing email, every internal note-into a single, unified timeline for each contact.
This means anyone on your team can instantly understand the complete history of a customer before they ever send a reply.
What you get
Unified Activity Timeline
See a chronological feed of every interaction. No more piecing together histories from different systems.
Custom Attributes
Store industry-specific data points. Whether it's shoe size or annual recurring revenue, you can track it.
Dynamic Segmentation
Group contacts automatically based on behavior, tags, or attributes to create highly targeted outreach lists.
Automated Merging
WaveChat intelligently detects duplicate phone numbers or emails and merges records to keep your database clean.
Who uses it
A luxury concierge service
They track customer preferences (e.g., favorite wine, travel dates) meticulously on the contact record to personalize future outreach.
An e-commerce brand
They segment contacts based on 'Last Purchase Date' to trigger automated re-engagement campaigns via WhatsApp.
A B2B account manager
Before a quarterly review call, they scan the contact's timeline to see all recent support tickets and feature requests.
Common questions
What is the difference between a Contact and a Lead?
Can I bulk import contacts from a CSV?
Does WaveChat sync contacts with Salesforce or HubSpot?
Start free while it is still free
WaveChat is free for our first 100,000 businesses. No send fee, no card, no sales call.
Register freeSee pricing