Shared Inbox

One Shared Inbox for Your Entire Team

Bring all your customer conversations into a single, unified view. Assign, collaborate, and resolve queries faster than ever.

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One-click rent templates, sequences, and AI agents tailored for Shared Inbox.

What it does

A shared inbox brings your entire team into a single, unified workspace for WhatsApp. Instead of passing around a physical phone or logging in and out of WhatsApp Web, everyone logs into WaveChat.

WaveChat handles collision detection natively. If a colleague is typing a reply to a customer, you see their typing indicator in real-time. No more duplicate replies or crossed wires.

It turns a chaotic, single-user messaging app into an enterprise-grade collaboration hub where every conversation is visible, trackable, and resolvable.

What you get

Real-time Collision Detection

See exactly who is viewing and typing in a thread. If an agent is handling a ticket, the rest of the team knows to step back.

Private Internal Notes

Tag teammates in private, yellow-highlighted notes directly inside the customer thread to get context before replying.

Smart Routing & Assignment

Incoming messages don't sit in a void. They are automatically routed to the right agent or department based on predefined rules.

Custom Filtered Views

Agents can create dedicated inbox views that only show threads assigned to them, or threads with a specific 'Urgent' tag.

Who uses it

A customer support team

Dozens of agents reply to hundreds of daily inquiries. The shared inbox ensures no ticket is missed and SLA response times are met.

An e-commerce brand

The operations team and the sales team collaborate on the same thread. Sales closes the deal, Operations updates the shipping status.

A boutique agency

The founder monitors the 'VIP Clients' view while the account managers handle the day-to-day back-and-forth.

Common questions

Can multiple agents reply to the same customer at once?

Yes, multiple agents can be in the same thread. However, our collision detection warns you if someone else is actively typing to prevent sending duplicate replies.

Will the customer see which agent is replying?

No, to the customer, it appears as a single seamless conversation with your business number. You can optionally sign off with the agent's name if you prefer.

Can I limit what certain agents can see?

Yes, using Workspaces and Role-Based Access, you can restrict agents to only see threads assigned to them or their specific team.

Other Features

Leads CRM

Turn those chats into trackable opportunities.

Automations

Route chats automatically before they hit the inbox.

Reports

Measure your team's response times.

Start free while it is still free

WaveChat is free for our first 100,000 businesses. No send fee, no card, no sales call.

Ready to automate WhatsApp marketing & engagement?

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