WhatsApp Business for Restaurants Cafes

Restaurants & Cafes

Take reservations on WhatsApp, confirm tables automatically, and promote daily specials directly to your regulars.

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One-click rent templates, sequences, and AI agents tailored for WhatsApp Business for Restaurants Cafes.

Why WhatsApp fits this business

For Restaurants, managing reservations and takeout orders smoothly keeps the kitchen running.

WaveChat provides the tools you need to confirm tables, send daily specials, and handle customer queries over WhatsApp.

Automate reservation reminders, route large party inquiries to management, and follow up for feedback.

The problems you will recognise

No-shows destroy margins

Tables sit empty because you didn't have time to call and confirm the booking.

The phone rings during service

Staff have to choose between serving the customers in front of them or answering the phone.

Large party inquiries get lost

Catering and event requests sit in a generic email inbox for days.

Daily specials go unsold

You can't reach your regulars quickly enough to tell them about today's menu.

Workflows worth setting up

Instant answers to the standard questions

A template sent the moment an enquiry lands.

Utility templateDocument

Handover with context

People wanting detail route to an agent with the conversation already in front of them, so nothing is asked twice.

Shared inbox

Follow-up on quiet enquiries

Two days of silence triggers one polite chase, stopping the moment they reply.

Follow-upsText

Important reminders

Utility messages before due dates. Expected, so they do not damage your quality rating.

Utility template

Broadcast for schedule changes

One message to a segment rather than a call chain.

BulkUtility template

Message wording you can copy

Table Confirmation

Hi {{name}}, your table for {{guests}} is booked for {{time}}. Reply 'CANCEL' if your plans change.

Order Ready

Hi {{name}}, your takeout order is ready for pickup at the counter! Enjoy your meal.

Weekend Special

Hi {{name}}, join us this weekend for our exclusive chef's tasting menu! Reply to reserve a table.

Feedback Request

Hi {{name}}, thanks for dining with us tonight. How was the food and service? Rate us out of 5!

Waitlist Update

Hi {{name}}, your table will be ready in 5 minutes! Please head back to the host stand.

Variables in double braces are replaced per recipient. These need Meta approval before sending outside an open conversation.

Features that matter most here

Shared Inbox

Leads CRM

Follow-ups

Automations

Common questions

Can we handle hundreds of enquiries a week?

Yes, and this is the clearest case for automation. The repetitive questions answer themselves and agents handle the ones that need a person.

Is WhatsApp suitable for talking to our customers?

It is usually the channel they most reliably read.

What about different segments?

Segment contacts and message only the relevant group. Broadcasting everything to everybody is what causes opt-outs.

Other industries

Beauty & Salons

For Salons, keeping your chairs full requires reliable booking and reminder systems.

Telecommunications

For Telecoms, reducing support volume and keeping subscribers informed prevents churn.

Professional Services

For Professional Services, client communication is your primary deliverable.

Franchises

For Franchises, maintaining brand consistency while enabling local communication is a balancing act.

Start free while it is still free

WaveChat is free for our first 100,000 businesses. No send fee, no card, no sales call.