Telecommunications
Handle support tickets, send outage alerts, and onboard new subscribers over the channel they already use all day.
Why WhatsApp fits this business
For Telecoms, reducing support volume and keeping subscribers informed prevents churn.
WaveChat provides the tools you need to manage network alerts, handle billing queries, and upsell plans securely over WhatsApp.
Automate payment reminders, route technical issues to support, and follow up on service installations.
The problems you will recognise
Outages flood the call center
Customers call to ask 'is the internet down?' because they didn't see the status email.
Bills go unpaid
Accounts are suspended because the customer missed the payment reminder email.
Installation appointments fail
Engineers arrive at empty houses because the customer forgot they were coming.
Upsells are ignored
Offers for faster broadband sit unread in the promotions folder.
Workflows worth setting up
Instant answers to the standard questions
A template sent the moment an enquiry lands.
Handover with context
People wanting detail route to an agent with the conversation already in front of them, so nothing is asked twice.
Follow-up on quiet enquiries
Two days of silence triggers one polite chase, stopping the moment they reply.
Important reminders
Utility messages before due dates. Expected, so they do not damage your quality rating.
Broadcast for schedule changes
One message to a segment rather than a call chain.
Message wording you can copy
Activation Confirmed
Data Usage Warning
Bill Ready
Tech Dispatch
Outage Notification
Variables in double braces are replaced per recipient. These need Meta approval before sending outside an open conversation.
Features that matter most here
Common questions
Can we handle hundreds of enquiries a week?
Is WhatsApp suitable for talking to our customers?
What about different segments?
Start free while it is still free
WaveChat is free for our first 100,000 businesses. No send fee, no card, no sales call.
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