Hospitals
Coordinate departments, send discharge summaries, and keep patients and families updated in real time -- without calls that go unanswered.
Why WhatsApp fits this business
For Hospitals, coordinating patient care and internal communication is mission-critical.
WaveChat provides the secure infrastructure you need to manage admissions, update families, and coordinate staff over WhatsApp.
Automate discharge follow-ups, route specific inquiries to the right department, and ensure critical messages are always read.
The problems you will recognise
Family updates cause bottlenecks
Nurses spend critical care time answering phone calls from anxious relatives.
Discharge instructions are ignored
Patients are readmitted because they didn't read their release paperwork.
Internal coordination is chaotic
Doctors and departments struggle to reach each other quickly during shift changes.
Appointment reminders are ignored
Specialist slots go to waste when patients miss traditional mail or phone reminders.
Workflows worth setting up
Instant answers to the standard questions
A template sent the moment an enquiry lands.
Handover with context
People wanting detail route to an agent with the conversation already in front of them, so nothing is asked twice.
Follow-up on quiet enquiries
Two days of silence triggers one polite chase, stopping the moment they reply.
Important reminders
Utility messages before due dates. Expected, so they do not damage your quality rating.
Broadcast for schedule changes
One message to a segment rather than a call chain.
Message wording you can copy
Admission Info
Visitor Policy Update
Discharge Follow-up
Billing Reminder
Appointment Change
Variables in double braces are replaced per recipient. These need Meta approval before sending outside an open conversation.
Features that matter most here
Common questions
Can we handle hundreds of enquiries a week?
Is WhatsApp suitable for talking to our customers?
What about different segments?
Start free while it is still free
WaveChat is free for our first 100,000 businesses. No send fee, no card, no sales call.
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