WhatsApp Business for Travel Hospitality

Travel & Hospitality

Send booking confirmations, upsell extras before arrival, and handle last-minute changes without queues.

One-click rent templates, sequences, and AI agents tailored for WhatsApp Business for Travel Hospitality.

Why WhatsApp fits this business

For Travel, providing instant support before and during a trip defines the guest experience.

WaveChat provides the tools you need to send itineraries, manage booking changes, and offer concierge services over WhatsApp.

Automate check-in instructions, route urgent issues to duty managers, and follow up for post-trip reviews.

The problems you will recognise

Itinerary changes cause panic

A flight delay email is missed, leading to frustrated travelers at the airport.

Concierge requests are missed

Guests give up trying to book a table because the phone line is engaged.

Post-trip reviews are low

Customers forget to leave a review because the email arrived days after they got home.

Upsell opportunities are lost

Room upgrade offers go unseen in the days leading up to the trip.

Workflows worth setting up

Instant answers to the standard questions

A template sent the moment an enquiry lands.

Utility templateDocument

Handover with context

People wanting detail route to an agent with the conversation already in front of them, so nothing is asked twice.

Shared inbox

Follow-up on quiet enquiries

Two days of silence triggers one polite chase, stopping the moment they reply.

Follow-upsText

Important reminders

Utility messages before due dates. Expected, so they do not damage your quality rating.

Utility template

Broadcast for schedule changes

One message to a segment rather than a call chain.

BulkUtility template

Message wording you can copy

Booking Confirmation

Hi {{name}}, your trip to {{destination}} is confirmed! View your full itinerary and ticket details here: {{link}}

Check-in Reminder

Hi {{name}}, your flight departs in 24 hours. Click here to check in and select your seats: {{link}}

Special Offer

Hi {{name}}, need a rental car for your trip? Get 15% off with our partners when you book through this link: {{link}}

Post-trip Feedback

Hi {{name}}, welcome back! How was your experience in {{destination}}? Reply 1-5 to rate your trip.

Gate Change Alert

Hi {{name}}, urgent update: your departure gate has changed to Gate {{gate}}. Boarding begins at {{time}}.

Variables in double braces are replaced per recipient. These need Meta approval before sending outside an open conversation.

Features that matter most here

Shared Inbox

Leads CRM

Follow-ups

Automations

Common questions

Can we handle hundreds of enquiries a week?

Yes, and this is the clearest case for automation. The repetitive questions answer themselves and agents handle the ones that need a person.

Is WhatsApp suitable for talking to our customers?

It is usually the channel they most reliably read.

What about different segments?

Segment contacts and message only the relevant group. Broadcasting everything to everybody is what causes opt-outs.

Other industries

SaaS & Software

For SaaS companies, fast and reliable communication isn't just a nice-to-have, it's the core of the business.

IT Services

For IT Services, fast and reliable communication isn't just a nice-to-have, it's the core of the business.

Insurance

For Insurance providers, fast claims processing and renewals drive customer retention.

Financial Services

For Financial Services, trust and timely communication are the foundation of client relationships.

Start free while it is still free

WaveChat is free for our first 100,000 businesses. No send fee, no card, no sales call.